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Last week the Twenty11 team were out and about, spending two days knocking on doors to encourage more of our tenants to complete our Knowing Our Tenants survey, helping to improve the information we hold and better understand the people we serve.
With completion rates already at almost 55%, the team wanted to drive this up further by visiting households that had not yet completed the survey. Over two days they carried out an impressive 186 door knocks, with around 40% of tenants answering the door, giving colleagues the opportunity to talk about the survey, answer tenants' questions, and record any repair issues that needed following up.
The visits were well received, with many tenants appreciating the chance to speak to us face to face. The initiative also provided valuable learning, helping us refine our approach ahead of September's Big Door Knock event, when the team will be back out again to hear directly from the people who live in our homes and communities.
