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As well as being passionate about realising the potential in our communities, we want to realise the potential in our staff - and that's why we recruit colleagues who care about the same things that we do - people and the community.
As well as being part of a great team, all colleagues are offered a range of benefits.
Closing date: Monday 10th November 2025
This role is a key part of the Twenty11 team, acting as the main contact for rent changes and Tenancy Sustainment points. Responsibilities include managing the annual rent increase process, confirming figures with the Income Services Manager and preparing and issuing S13 Rent Notices in line with legislation. The role also ensures rent updates are applied in the Housing Management System, supports the verification process, handles tenant queries and provides updates in weekly operational meetings.
Here's what some of our colleagues say about working here
"I enjoy helping tenants identify their goals - watching them progress through each step is very rewarding! Every tenant's ambitions are unique which makes this a challenging but rewarding role."
Holly, Senior Realising Potential Specialist
“It’s great to work for a company with such a great team mentality, I know I can always count on the support of my colleagues.”
Ashley, Relationship Team Leader
“The most rewarding part about working for Twenty11 is seeing the journey that our tenants have. The services that we offer are so integral to tenants in helping them improve their circumstances and thrive in their tenancies!”
Fran, Operations Manager
“We are truly spoiled here, and I feel lucky to be a part of a great organisation.”
Sabah, Project Manager
“It’s really rewarding being part of a team that gives someone a new home and a new start, and with our Realising Potential Approach it’s amazing to know that we are giving our tenants a springboard to a better future!”
Duncan, Pre-tenancy Specialist
We're committed to realising the potential in our teams, so as well as giving you a comprehensive induction into the organisation when you start, we'll also give you access to training from organisations like Video Arts, and set you up with your own 'GROW' plan to help you with your development.