Domestic abuse support

Pattern circle

How we can help

If you’re experiencing domestic abuse, get in touch with us. We can explore home security improvements, as well as offering basic housing advice – and we can signpost you to further support where necessary, including referrals to other specialist agencies who can arrange for emergency accommodation.

We’ll handle all information confidentially and sensitively, and agree a communication plan with you, so we only speak when it’s safe to do so.

In an emergency

Call the police on 999.

In danger, need the police, but can't speak?

  • Dial 999
  • Listen to the questions from the operator
  • Respond by coughing or tapping the handset if you can
  • If prompted, press 55 (this lets them know that it's a genuine emergency and you'll be put through to the police). 

Housing advice

Emergency accommodation: If you're facing a serious threat of violence and are fearful of returning to your home, contact Buckinghamshire Council who have a statutory responsibility to consider homeless applications.

Ending a tenancy: Whilst we do not encourage ending your tenancy, we would strongly recommend you seek independent legal advice from a solicitor or your local Citizens Advice before doing so.

Priority move application: In case of domestic abuse where there is serious risk of physical and/or mental harm, we may submit a priority move application to our Housing Adaptations and Lettings panel for consideration, subject to:

  • The criteria for the priority move being met
  • Supporting evidence being provided by partner agencies such as the police and other support agencies
  • Other housing options may also apply, such as registering on Bucks Home Choice

For additional housing or emergency accommodation support please contact Buckinghamshire Council:

What is domestic abuse?

Domestic abuse, or domestic violence, is defined as any incident of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of their gender or sexuality.

There's a dedicated page to support victims of domestic abuse on the GOV.UK website.

What are the types of abuse?

Domestic abuse covers a range of types of abuse, including, but not limited to:

  • Psychological
  • Physical
  • Sexual
  • Financial
  • Emotional
  • Coercive control

Support and advice

Safe spaces

If you are experiencing domestic abuse, we understand that home is not safe. UK SAYS NO MORE is working with pharmacies including Boots and Superdrug and HSBC and TSB banks to provide Safe Spaces in their consultation rooms for victims of domestic abuse. Find out more.

Clare’s law

The Domestic Violence Disclosure Scheme (DVDS) gives any member of the public the right to ask the police if their partner may pose a risk to them. It is often called 'Clare’s Law' after the landmark case that led to its setting up.

The scheme also allows a member of the public to make an enquiry into the partner of a close friend or family member.

TSB Emergency Flee Fund

The rising cost of living is making it harder for domestic abuse victims to leave their abuser. TSB Bank are now offering an ‘Emergency flee fund’ payment of up to £500 to support customers who need to escape an abusive relationship. If you need access to this fund, visit TSB in Church Street, High Wycombe (or find a branch closer to you) and talk to a member of their staff. They have received specialist training to support victims of domestic abuse and will be able to help you.

All TSB branches are Safe Spaces offering support to anyone experiencing domestic abuse.

Ask for ANI

Victims of domestic abuse can use a codeword scheme to help them signal for help from the safety of a pharmacy. Ask for ANI (Action Needed Immediately) has been developed by the Home Office to allow domestic abuse sufferers to signal they need emergency help to a chemist.

You can use the codeword ANI in participating pharmacies (including all Boots stores and participating independent pharmacies) to let staff know you require an emergency police response or help contacting a helpline or specialist support service.

Pharmacies taking part will display posters to let customers know that they can approach their staff to seek help. Any information shared will be treated confidentially. When someone uses the codeword or asks for help, the member of staff will ask them to accompany them to the consultation room. They will then check whether they are in danger and want the police to be called. If so, the staff member will offer the use of a phone to dial 999, or make the call on their behalf. If they are not in an emergency situation, the staff member will support them to contact a national domestic abuse helpline or local support service. They may also contact the police via 101.

For a map and list of participating pharmacies, visit the Thames Valley Police website.

National Domestic Violence Freephone Helpline

This helpline is run in partnership by Refuge and Women’s Aid and is available 24 hours a day, 365 days a year.

Call: 0808 2000 247

Website: National Domestic Violence Helpline

Victim Support

If you’ve been affected by crime, they can give you the support you need to move forward. Their services are free, confidential, and available to anyone in England and Wales, regardless of whether the crime has been reported or how long ago it happened.

Call: 0808 1689 111

Website: Victim Support

Women's Aid

Freephone 24-hour National Domestic Violence Helpline run in partnership between Women’s Aid and Refuge.

Call: 0808 2000 247

Website: Women's Aid

HESTIA

Providing support in 21 refuges across 10 London boroughs.

Website: HESTIA

Men's Advice Line

Advice and support for men experiencing domestic violence and abuse.

Call: 0808 801 0327

Website: Men's Advice Line

Childline 

Information and advice for children and young people. Whatever your worry, they're there for you.

Call: 0800 11 11

Website: Childline

Forced Marriage Unit 

Contact the Forced Marriage Unit if you’re trying to stop a forced marriage or you need help leaving a marriage you’ve been forced into.

Call: 020 7008 0151

Website: Forced marriage information on GOV.UK

Respect

Are you hurting someone that you love? Choose to stop.

Call: 0808 802 4040

Website: Respect

Refuge

A national charity for women and children experiencing domestic violence.

Call: 0808 2000 247

Website: Refuge

Rights of Women

Free support and legal advice for female victims.

Website: Rights of Women

Rape Crisis Line

Free support and legal advice for female victims.

Call: 0808 802 9999

Website: Rape Crisis 

The Men’s Advice Line

Free support for male victims of domestic abuse 

Call: 0808 801 0327

National LGBT+ Domestic Abuse Helpline

Call: 0800 999 5428

GALOP

The National LGBT domestic violence helpline

Call: 020 7704 2040

Female Genital Mutilation Helpline

Operating 24/7, staffed by specially trained members of the public and professionals

Call: 0800 028 2550

Deafhope

UK Sign language service to help deaf women and children who are victims of domestic abuse

Call: 020 3947 2600

National Stalking Helpline

Call: 0808 802 0300
Website: National Stalking Helpline