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As the cold days and dark nights approach, it's crucial to address any issues of damp, mould, and condensation (DMC) in your home. We’re committed to ensuring our tenants live in safe, healthy, and comfortable environments. Here's what we’re doing to support you this autumn and winter:
From 15th October, we began a campaign to raise awareness about the importance of letting us know when you spot any signs of DMC in your home. This includes regular social media posts (two a week), sharing information in the tenant newsletter you receive via your portal, and information on our website. We’ll be sharing helpful tips on how to prevent DMC and you can find out more by heading over to our dedicated DMC page.
We have an easy-to-use DMC report form, allowing you to report issues online through our website. You can also send us a quick message through your portal at any time.
We have a team of dedicated technical repairs staff on hand to help with any DMC related queries and issues and have recently purchased a thermal imagery camera for our Technical Officers to use in more complex cases where we’re struggling to identify the cause of damp or mould – making sure that no case is left unresolved.
You’ll be kept informed throughout the process, ensuring no one is left without a response to their concerns.
Remember, if you notice damp, mould or condensation in your home let us know straight away.
