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We're seeing a growing number of companies contacting tenants to offer a 'no win, no fee' service for housing disrepair. Many of these companies will cold call tenants about making a claim for disrepair.
Things to remember when it comes to disrepair claims:
Before considering taking action against us we would always ask you to contact us first and give us the opportunity to put things right for you.
If there's an occasion where we don't meet our standards, we have a feedback process that can be followed to help resolve the matter. It's important to us that you're happy with the services we provide so that you don't end up feeling like you need to make a claim against us, but if you're unhappy with any part of our repairs service, please get in touch today so we can make things right.
We’ll always defend any claim where we feel it’s unjustified, and we have a dedicated team to handle complex cases.
In a recent case, a landlord successfully defended a disrepair claim and was awarded more than £19,000 in court costs that the tenant is now responsible for paying. During the trial, the judge highlighted the poor advice the tenant had received from their solicitors, who had insisted the landlord should not be granted access to carry out repairs. This meant the tenant had been living in a home with outstanding repairs for longer than was necessary and for no good reason.
The costs awarded in this case are key because they show the risks for tenants who might not fully understand 'no win, no fee' deals. These deals can have different terms, and if tenants' solicitors don't have the right insurance or enough coverage, tenants can end up paying all the legal costs if they lose the case - which as you can see, can be huge sums.
We always want to work positively with our tenants to ensure we meet our standards and keep your home in good repair. If you notice a repair within your home or in a communal area, please let us know. There are certain repairs that we're not responsible for, but we'll advise should this be the case.
