The Board of Twenty11 held their quarterly meeting on Monday 29th July.
The meeting opened with an update on action points from the last meeting, held in March, followed by a report from Twenty11’s CEO, Alan Keers. This highlighted the recent positive results across key performance indicators, in particular the uptake of Personal Success Plans (PSPs), with a total of 75 being set up in 2023-24. Alan also reported on IT improvements being made to the home checks process, which allow the team to report repairs and health and safety concerns in real time, ensuring issues are picked up quickly and with a clear audit trail.
The next item of business was Twenty11’s business strategy: Board approved the strategy which will act as a roadmap for Twenty11 for the next three years.
The year-end management accounts were presented to the Board, highlighting the financial performance and stewardship of Twenty11. The board noted their appreciation of the detailed work that had gone into preparing the accounts. Financial statements for the year ending March 24, which were audited for the first time by Buzzacott LLP, were also presented and approved.
A quarterly performance review, covering January-March, highlighted improvements and areas of focus, including personalised rents and tenant support through PSPs.
A draft Modern Slavery Statement was presented to the Board for comment – a concern was expressed about the risk assessment process, and it was agreed that this would be further reviewed and an update brought to a future meeting. The Board also asked for more information on the current level of partnership and interaction with local police regarding both modern slavery and fraud.
Finally, the Board requested that tenant feedback on Personal Success Plans be shared with them, to enable them to better understand tenant perspectives on the support provided.
The next meeting of the Board will be the AGM, which will be held on Thursday 12th September.
